Marketplace 3.0: Rewriting the Rules of Borderless Business by Hiroshi MikitaniMy rating: 4 of 5 stars
Favorite quotes:
"Global business is not just a way to make money; it is a way to remake the interaction between companies and marketplaces."
"Myself of today will triumph over myself of yesterday."
"No matter what you do, if you do it well and with passion, you will achieve success and happiness."
"The only way workers will fully pursue experiments is if they feel assured that they will not be punished for an unsuccessful outcome."
"The key is not to take a defensive stance and build a wall around your business, but to reach out and make positive connections that create a better experience for all involved."
"Vendors on the more rigid platform conform to the template. This is efficient, to be sure. It saves money and time. But is it fun? Is it entertaining? Does it inspire the customer to spend time browsing? Not really."
"A great goal can generate unprecedented speed."
"Action is what speeds improvement."
"Take the intuition you have and investigate it in terms of hard numbers. How many people pass by your bus stop? What are the sales of nearby stores? How many people visit bookstores at the next bus stop? What are their profits? What are the rents in your neighborhood? What are the bookstore personnel costs like? Gather all this and other figures and begin to calculate the profits your bookstore might generate."
"Intuition is a great asset to business. But it comes to its highest purpose only when coupled with metrics. Measurement takes dreams and moves them toward reality."
"We need to realize that even when we leave our office, our roles as leaders remain intact."
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